Everything You Need to Know Before You Book
We’ve made things simple, clear, and stress-free—so you can focus on enjoying your getaway.
Booking Requirements
Reservations must be made by an adult 25+ with valid photo ID
The booking guest must be present for the entire stay
For non-family adult groups, all guests must be 25+ (per resort rules)
Each rental has a maximum occupancy (including children & infants) and cannot be exceeded
Minimum Stay Options
All rentals follow consistent booking schedules:
Mini-Week: Monday → Friday
Weekend: Friday → Monday
Full Week: Monday → Monday or Friday → Friday
How to Book
Browse available rentals under the Vacation Rentals tab, choose your favourite, and secure your dates in minutes.
Valid credit card or Visa Debit required
All bookings include applicable taxes, service fees, and resort access fees at checkout
Optional travel insurance can be purchased through a third-party provider
Booking Confirmation
Once payment is completed, you’ll receive a confirmation email with your stay details, booking ID, and receipt.
Rental Agreement
A DocuSign rental agreement will be emailed to you after booking.
✔️ This must be completed to finalize your reservation
📌 Check your spam/junk folder if you don’t see it
Check-In & Check-Out
Resort access is available anytime on arrival day
Your unit will be ready at the time outlined in your check-in guide
Check-out is 10:00 AM sharp
Accessing Your Rental
Five days before arrival, you’ll receive a digital guest guide with:
Entry instructions & lock codes
Wi-Fi details
Resort access information
Everything you need for a smooth arrival
Resort Registration Fee
$16.95 per person (ages 6+)
Paid separately (but included in your booking total) and does not include FunPlex access
Additional resort amenities (watersports, adventure park, etc.) may have extra fees
Damage Deposit
A temporary hold of $800 is placed in the card used for booking 24 hours before arrival
Released within 5 business days after departure (if no damages occur)
This is a hold only—not a charge
Cancellations
All bookings are non-refundable, but we will always do our best to reschedule your stay, subject to availability.
Pets
Pet-friendly rentals are clearly marked (max 1 pet per cottage)
Bringing a pet to a non-pet-friendly unit will result in removal without refund
Note: “No pets” does not guarantee an allergen-free space
Housekeeping Expectations
Your rental is professionally cleaned prior to arrival. We ask guests to:
Leave the unit in the same general condition
Return items to their place
Dispose of garbage at designated resort depots
What’s Included in Your Rental
All units come equipped with:
Golf cart
Wi-Fi
Air conditioning
Fully stocked kitchen (appliances, cookware, dishware)
BBQ with propane (refills available onsite)
Access to beaches, sports courts, and resort green spaces
Amenities may vary by unit—please review your specific listing.
What to Bring
Guests are responsible for bringing:
Towels (bath & beach)
Toiletries
Food & beverages
Personal items for comfort
📌 Visit our Packing Tips page for a complete checklist
🛒 On-site convenience store available for anything you may forget
Cottage Life Tips
Embrace the outdoors—it comes with nature!
Keep food sealed (especially overnight)
Close doors/windows to avoid critters
Expect bugs—lights at night attract them
Wildlife is part of the experience
Need Help During Your Stay?
We’re here for you.
📞 24/7 Guest Support: 1-800-804-2150
📧 Email: hello@visitsherkston.com
Our team is committed to making your stay smooth, comfortable, and enjoyable from start to finish.
We can’t wait to host you at Sherkston Shores!